ADT Security Services, LLC. in Baton Rouge, LA Closed now

Reviews about ADT Security Services, LLC.

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  March 10, 2019, by Adam Kay
  ADT has to be absolutely the most incompetent company that I have EVER dealt with, and that includes AT&T back in the days of landlines. After failing to properly complete a simple re-activation that involved adding 2 sensors and a door lock, the install manager failed to show up to an appointment the next day to correct it. Having no faith in the company I cancelled the contract and started looking at other systems. It took me 2 weeks of phone calls to have the contract cancelled (and reverse the $1,400+ cancellation fee) and another 2 weeks to get ADT to pick up their damned equipment and refund me the installation charges. For the first week and a half, everyone I talked to insisted they didn't even want it back and kept trying to have me refunded for the installation, but failing! I finally got someone who realized they needed the equipment back to refund the installation charges. Then, weeks later, ADT attempted to charge me an amount equal to the refund that they had finally given me. Two weeks ago I got an email about a statement, but I don't have a login, so I couldn't check it. Last week I got a paper bill, and this morning I called and got it credited and the account zeroed. Today I got a call from a collection company and this time I called back and yelled at the poor cust. service rep. that had the misfortune of answering for a good 5 minutes.