Kay Jewelers in Baton Rouge, LA Closed now

Reviews about Kay Jewelers

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  May 24, 2020, by Alexis Martin
  I can 110% say I will NEVER use Kay again, especially not this horrible location. I've been without my engagement ring for over a MONTH now so let's start from the beginning. I went into the Mall of Louisiana location with the intent of getting the center diamond of my ring switched out with morganite. I initially spoke with the store manager, Courtney. Courtney told me if I were to send in my ring that day I would have it back two weeks later..which would have fell on a Monday. Wellll Monday rolls around I call to be sure it's ready before I come get it. P.S-for someone who is newly engaged 2 weeks without your ring is a long time so I was really eager to go pick it up! The lady who answers the phone informs me that it will be another full week before I get the ring back..I was banking on getting my ring back that Monday for my engagement dinner the following Wednesday. I let the lady on the phone (Brenda) know to just go get the ring back to the store and I would come pick it up and drop it off when I didn't need it for anything. She told me it wouldn't be back until the end of the week..just to send the ring back!!! I was upset at this point and put my Fiancé on the phone. After talking to him the ring can suddenly be back at the store the very next day..showing me they weren't willing to do what could have been done from the beginning. I pick up the ring on Tuesday evening just in time for the dinner. A week and a half goes by and I decide to drop the ring off again..I was told it would be done in two weeks which would be the Saturday, August 26th. I called on the 26th to ensure it was ready before driving 45 mins to get it..of course, it's not! The girl on the phone informs me that it will be in store on Monday. I asked if she was positive and her response was, "I'm 97% sure." Doesn't sound very reassuring, right? It wasn't. I called today, Monday, August 28th. Brenda answered the phone (very sweet lady btw) and says let me call the center and check on that. By that I obviously knew the ring wasn't in their possession. After being on hold for around 5 minutes Courtney, may I add the store manager comes to the phone. She informs me it will be $675 (she originally told my Fiancé, "It shouldn't be more than $300) and it will BE ANOTHER TWO WEEKS) You've got to be kidding me, right???! With anger in my tone I told her that it had already been a over a month and her response was, "I don't know what happened." That's All. That she doesn't know what happened. I nicely told her to get my ring back and I will just pick it up. It blows my mind that that is how management handles a situation as such. I'm a restaurant manager and although we may be in different departments I know how and what you're suppose to do to take care of your customers and that's not it. I honestly never do reviews unless I am really upset with a situation because I know how it is on the other side but this just makes me so angry. Like I said at the beginning Kay will never receive my business again and I will spread this story by word of mouth as much as possible.
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  April 04, 2019, by Tori Cunningham
  My boyfriend and I were exploring different jewelry stores to see our options for an engagement ring. The salesperson was nice at first. But when we told her we weren't buying anything just yet because we were still exploring our options, that smile literally disappered from her face and she just walked away. She didn't talk to us anymore and didn't even acknowledge us when we left. She just completely lost interest in us just because we weren't buying yet. Customer service can make or break a business. And because she lost interest in us, we lost interest in them. We are not considering them an option anymore.